Customer satisfaction is our number one priority. Should you have any problems or issues with one of our products, we will work with you to resolve it quickly and professionally.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

If you have received the wrong product in your order, we will be happy to exchange it for you, as long as it has not been used. Due to the nature of our products, we cannot accept returns or exchanges on used products.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

If you are unhappy with our product in any way, please reach out so that we can work to quickly resolve the issue.

Unfortunately, we cannot accept returns on sale items, custom products (such as special orders or personalized items), or gift cards.

Standard delivery usually takes around 7 business days. Please note that all carriers can experience delays or disruptions and orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

For local customers wishing to pick their products up at the studio, we are happy to oblige!

We offer a will call selection in the order process, and will hold will call orders for three weeks.

If you have not collected your order or made other arrangements in that time frame, we will consider the order abandoned and will not issue refunds for any custom or limited edition products.

Products are stocked up on a regular basis.

However, our inventory is constantly changing, and the many of our products are limited editions.

As such, from time to time an item that you ordered may be out of stock before the website has a chance to catch up with inventory.

Signing up for our emails is the best way to know when an item is back in stock. And as a bonus, our email subscribers get early access and special discounts for our products.